LEGAL REFERENCE

Our Legal Framework

poll88 operates with clear policies designed to protect your account, your funds and your gaming experience. We've built our legal structure around transparency, secure transactions and compliance with...

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poll88 Our Legal Framework

Policy Posture & Jurisdiction

poll88 operates in supported regions where local law permits gaming services. Our terms of service, privacy policy and payment protocols are built to meet the regulatory landscape of Indonesia and neighbouring markets. We maintain clear separation between account management, fund handling and gaming operations. All transactions through DANA, OVO, GoPay and QRIS are processed according to local payment rail standards. Your account

data is encrypted and stored securely. We do not share personal information with third parties without your explicit consent, except where required by law.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Policy Support Channels

Team online

Email Support

Reach our legal and compliance team at [email protected] for policy questions, account disputes or data requests. We respond within 24 hours on business days.

Live Chat

Open the chat widget in your account dashboard to ask about terms, payment policies or account restrictions. Available during regional business hours.

Account Settings

Review your privacy preferences, data export options and communication settings directly in your account. Update your legal preferences anytime.

EDITORIAL CLARITY

Policy Review & Transparency

Regular Audits

Our terms and privacy policies are reviewed quarterly by external compliance advisors to ensure alignment with Indonesian payment standards and regional regulations.

Data Protection

All account information is encrypted using industry-standard protocols. We comply with data residency requirements for Indonesia and do not transfer personal data outside supported regions.

Payment Transparency

Every transaction through DANA, OVO, GoPay or QRIS is logged and reconciled daily. You can view your full transaction history in your account ledger anytime.

Dispute Resolution

Account disputes are handled by our dedicated compliance team within 5 business days. We maintain detailed records of all account activity for verification purposes.

Policy Updates

We notify you of material changes to our terms or privacy policy 30 days in advance via email. You can review the full changelog in your account settings.

Accessibility

Our legal documents are available in English and Indonesian. Request alternative formats or clarifications by contacting our support team directly.

Consistency Across Our Policies

Terms of ServiceCovers account creation, gameplay rules, fund handling and dispute resolution. Updated quarterly to reflect payment rail changes and regional compliance shifts.
Privacy PolicyDetails how we collect, store and protect your personal data. Includes your rights to access, export or delete your information under local data protection frameworks.
Payment PolicyExplains deposit and withdrawal processes via DANA, OVO, GoPay and QRIS. Covers transaction fees, processing times and account verification requirements.
Account SecurityOutlines two-factor authentication, password requirements and login session management. Describes how we detect and prevent unauthorized account access.
Responsible ConductSets expectations for account behaviour, prohibited activities and consequences for policy violations. Includes account suspension and permanent closure procedures.
Dispute & AppealsExplains how to file account disputes, request transaction reversals and appeal account restrictions. Details our investigation process and decision timeline.
Third-Party IntegrationsCovers how we partner with game providers, payment processors and analytics vendors. Describes data sharing agreements and your privacy rights with partners.
SERVICE CONTEXT

What Defines Our Legal Approach

01
Account Verification We verify your identity before your first withdrawal to comply with anti-money-laundering standards. Verification is quick and happens entirely within your account dashboard.
02
Fund Segregation Your account balance is held in segregated trust accounts separate from our operational funds. This protects your money even if our business structure changes.
03
Transaction Logging Every deposit, withdrawal and gaming transaction is logged with timestamps and payment method details. Your full ledger is visible in your account history anytime.
04
Encryption Standard All communication between your device and our servers uses TLS 1.3 encryption. Your login credentials and payment details are never stored in plain text.
05
Regional Compliance We operate only in regions where our legal structure aligns with local gaming and payment regulations. Access restrictions are enforced at the account level.
06
Dispute Documentation Every account dispute is documented with full transaction records, chat logs and decision rationale. You can request a copy of your dispute file anytime.

Legal & Policy Questions

Your account remains active indefinitely. Your balance is preserved and you can return anytime to withdraw funds or resume play. We do not charge inactivity fees or expire account balances.

Open your account settings, select Privacy, then choose Export Data. We'll compile your full data file within 5 business days and send it to your registered email address.

Yes. Contact our support team with the transaction date and amount. We'll investigate within 5 business days and reverse the transaction if we confirm unauthorized activity on your account.

DANA, OVO, GoPay and QRIS transactions are all protected under our fund segregation and encryption policies. Bank transfers follow the same security standards where available in your region.

We review our terms and privacy policy quarterly. Material changes are announced 30 days in advance via email. You can view the full changelog and previous versions in your account settings.

We share data only with payment processors and game providers necessary to operate your account. We never sell your data. You can review our third-party list in the full privacy policy.

Request permanent closure in your account settings. We'll process your withdrawal, archive your data for 7 years per compliance requirements, then delete it. Closure is irreversible.